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Dufinkle Returns Policy

You have the right to return any item within 14 days of receipt for any reason. The item must be returned in good order having taken reasonable care of the item while in your possession. Should you wish to return the item, please email us at  within 14 days of receiving the item and then send it back to our address as shown, with a note stating your name, address, requirement and returns number, and we shall sort it for you. If you do not put a note as detailed in with the item, we shall not know who it is from or what is needed or where to send the replacement if required. Please note if you fail to request a return within 14 days of receipt we may not be able to accept the item back for refund or exchange. Should you need a replacement item we do not charge for resending goods to UK addresses, however the cost of returning good to ourselves must be met by the customer. Items purchased for Christmas after 15th November, if purchased as a Christmas gift may be returned up to 15th Jan but we must be advised by email within 14 days after Christmas.

Because our prices are so low we can not afford to carry any of the costs associated with returning items. If an item has to be returned to us this cost must be born by the customer. If you fail to return an item that you wish refunded we can arrange for collection but this cost must be met by the purchaser.

We cannot accept responsibility for lost or damaged items being returned, and therefore recommend that you use a recorded delivery service or an insured carrier when returning items to us. Goods must be returned in the original boxes/packaging. Please enclose a note stating your name, address and requirement. We can arrange to have items collected but any associated costs will be met by the purchaser.

We guarantee to refund the purchase price of any item returned to us in its original condition, that is unsoiled, unused, fit for sale, and in its original packing, if advise within  7 days of receipt of the item.

All products are covered with the manufacturers standard warranty. We are happy to help anyone who experiences any product defect under the manufacturers standard warranty.

We cannot be held responsible for any damage or loss arising from the products we sell or services we supply. Manufacturers of products should be consulted prior to purchasing to ascertain product suitability. We also suggest trying new products in limited quantities to ascertain suitability for use.

None of your statutory rights as a consumer are affected by our policies.